Beginning March 1, 2023, the Department of City Planning will introduce Phase 1 of a streamlined permitting process offering reduced wait times for permits, a central point of contact, and an improved, user-friendly portal. In this first phase, all permitting customers can submit applications directly into one permitting portal using a menu of application types, links to city maps and ordinances and “how-to guides.” Customers seeking a permit for apartment complexes, condos and townhomes will no longer be required to use a separate access portal, and applicants will have the ability to create their own record, reducing the steps and time to enter an application into the system.
In the coming weeks, customers will begin to see a shift in permitting procedures, including a new service team to guide applicants through the process from submission to issuance. This team will manage application intake, route applications to reviewers and measure project application status and milestones against agreed timelines for each step in the process to ensure projects flow smoothly. These improvements are the result of collaborative efforts by residents, local developers and City agencies with guidance from the Mayor’s Office of Innovation.
“We have been working with our partners for months to identify opportunities to make the permitting process work for our customers. We’re eager to implement these gradual and continual changes that will have a direct positive impact on the service we provide customers of all scales – from the simplest to the most complex project,” said City Planning Commissioner Jahnee Prince.
Future phases will involve a central portal for all City agencies in the permitting process, online application review to reduce printing costs and improved customer convenience.